Rise of the Idiots

9 06 2009

Warning: I’m about to rant here, big time. I really don’t care if anyone reads this or not, I’m doing this for my own benefit so I can try to move on. Whether you agree or disagree with me is something I have no interest in.

My blog title is a reference to the UK TV series “Nathan Barley”, in which one of the characters (Dan Ashcroft) wrote a magazine article called “Rise of the Idiots”. Every day I’m finding myself thinking about this more and more.

Whatever happened to critical thinking? What happened to healthy skepticism? Why don’t people ever question things and try to learn/grow?

Every day I’m bombarded with ridiculous emails and messages, such as:
“If you don’t forward this email on to 5 people, your Hotmail account will be deleted!”
and it includes “proof”, which is a link to a BBC article from 2004 saying that Hotmail is CONSIDERING adding a paid account option. But nothing about them forcing everyone to pay, and nothing about them deleting accounts. And what kind of company says “We’ll only protect the accounts of the people who forward a chain email”?. They probably make billions from the advertising of the free email accounts anyway, why in the world would they delete a huge revenue stream?
But people don’t question the email, they just panic and forward it on without thinking.
Another one I get:
“Join my Facebook Group to protest the mistreatment of people in Some Country”.
Because joining a Facebook Group will help. The Government of Some Country says “Well we were going to be brutal dictators, but 30,000 people on Facebook were opposed to it so we decided to become a democracy instead”.
Be honest, you’re not joining the group because you really care about the issue, or else you would be out protesting, lobbying politicians, or donating money to charities to try to help.
You’re only doing it because it’s a quick and easy way to say “Hey look everyone! I’m a good person, I joined a Facebook Group!”.

Let’s look at another aspect of society, the news. In America, you have Fox News. In the UK you have those tabloid newspapers. In Australia you have Seven News (the others aren’t perfect, but this bunch of morons really stands out).

They have reporters who turn news reporting into opinion pieces. No serious journalist should ever use the word “Amazing.” as a sentence during his report. Or using the word “disgraceful”. Those are opinion words, you’re being paid to present the facts without bias or opinion. It is up to the public to form their own opinions, the minute you start doing that for them then you’re taking away something important from society. “Seven News said I should be against this, so that’s how I’m going to be”.
So much for journalistic integrity.
Nine News was just as bad the other night, interviewing a woman who had been dead for 45 minutes before being revived. She talked about how she could see and hear everything that was going on, how she floated around the room before re-entering her body. Sounds like a classic Near Death Experience, where a simple hallucination caused by the lack of blood to the brain gets interpreted as a religious experience. It’s the exact same thing that happens when test pilots black out in centrifuges during training, they hallucinate too. But this isn’t the point, this woman is entitled to her opinion (even though 5 minutes of research on the internet would show there was nothing religious about her experience at all). What is the point is how Nine presented the story, at no stage did they present the woman’s opinions as her own personal beliefs. They made it sound like fact. Perhaps the reporter who wrote the story is religious, or they believe in life after death, but this kind of thing should not be presented as fact.
And using the word “miracle” is a total cop-out to the paramedics who revived her. God didn’t save her, the paramedics and science saved her. They’re the ones who studied hard for years to learn how to revive patients, there was science behind everything they did. Science which has been tested over and over in controlled conditions with hard evidence to back it up.
If I saved someone’s life and they thanked God instead, I’d be more than a little irritated.

Of course it’s just as much the fault of the public that the news can get away with this kind of behavior. We don’t have good attention spans anymore, we want emotion rather than the facts, entertainment rather than knowledge. The news are doing whatever gets ratings, if the public wanted truth and facts then that’s exactly what they would be getting.

Don’t get me started on A Current Affair and Today Tonight, it’s depressing that these poor excuses for entertainment are classified as part of the “News Hour”. They’re opinion pieces with the power to destroy criminal cases by biasing the public, getting facts wrong and ruining people’s lives.

If anyone is reading this, please join with me. Be skeptical in a healthy way, don’t accept things as fact without at least making an attempt to check for yourself. If someone forwards you a chain email, just quickly Google it to see if it’s backed up by a news article from a credible source. Don’t do something just because everyone else does it. Don’t be afraid to think outside the square. Don’t be afraid to miss a terrible TV show that everyone else watches just because you’re afraid of being left out of the conversation the next day.

Read books, watch documentaries, expand your mind. Never take news articles and TV stories as the absolute truth. Watch TV shows that point out the errors of the media, such as Media Watch, or Jon Stewart, but have a healthy skepticism of these shows as well as they can also get things wrong sometimes. Make sure you’re getting all the facts and all sides of the story.

Life isn’t meant to be easy, it shouldn’t be. Overcoming challenges is what gave us many of the greatest innovations of the human race. It gave us literature, science, technology, music, and the great works of film.

What has the Human Race accomplished in 2009?
The Snuggie

You only have yourselves to blame.





Best Customer Service!

21 12 2008

Well last week I made the decision to port my mobile phone across from Optus to Three.

(I should point out that I work for Optus, and I was on a staff plan with very cheap call rates).

I chose a $29 cap with $150 in calls, and a $5 data pack with 20MB included (plus unlimited access to some useful sites like YourGigs and YourBars).

Signing up was easy, I didn’t need a new handset so I just ordered a SIM online, which was delivered on the day it was promised. To port the number across I had to fill in a form and fax it back (standard procedure), I chose 15/12/08 as the date to port my number.

On that day at around lunchtime, my phone said “Inactive SIM”, so I took the Optus SIM out and put the Three SIM in. Immediately it started working, as expected.

I logged onto the website and tried to setup an account (for tracking usage, changing your settings, paying bills etc), but it couldn’t locate my number. I figured it was just because my number had only just ported across and it would take a day or two, but I called them anyway just in case.

No voice recognition menu, they have a simple “Press 1 for X, Press 2 for Y” menu system. I put my mobile number in, 5 seconds later I’m speaking to an Indian customer service rep (Three’s customer service is entirely outsourced, I already knew this). She asked me for my name and PIN. Every Three customer has to choose a PIN, it’s much faster to ID people that way! I said I was having trouble setting up my account, she doublechecked everything for me, reconfirmed my account number and said “it’s because your mobile has only just been activated, try again in 24 hours and it should work”. So I tried the next day, and it worked immediately!

A few days later, I received an email from Optus saying my mobile account is ready to view. I have online billing, I have to login to the website and download a PDF to view my bills. So I tried to login as I always do, and there were no mobile account numbers listed. I tried to put my number in and re-link the account, no luck! I know a bill’s been generated, but I can’t see it!

So I called Optus and went through the voice recognition menu (IVR), which I’m an expert on using now. I got an email a few weeks ago at work saying that customers can now use the IVR to check their account balance, it will read it out automatically. I figured this would be nice and easy so I tried it.

IVR: “Using just a few words, please explain the reason for your call”
ME: “Account Balance”
IVR: “So that’s a question about your account balance, is that correct?”
ME: “Yes”
IVR: “And is that about your mobile, home phone or internet service?”
ME: “Mobile”
IVR: “OK, to allow me to locate your account, please say your mobile number, or if you wish you can type it in using your keypad”
ME: “04XX-XXX-XXX”
IVR: “So that’s 04XX-XXX-XXX, is that correct?”
ME: “Yes”
IVR: “One moment while I transfer you to one of our general enquiries and billing staff”

(What the hell??? I thought this was meant to be automated! Anyway I get put through to some customer service rep, she was Australian)

REP: “Welcome to Optus, this is X, can I start with your mobile number?”
ME: “I put my number into the IVR, didn’t it come through?”
REP: “No it didn’t” (Optus has changed to a new caller ID system which doesn’t work most of the time, and most staff aren’t trained in how to fix it)
ME: “It’s 04XX-XXX-XXX”
REP: “And can I have your name, address and date of birth?”
ME: “Yes it’s …….” (What a pain compared to the PIN with Three)

Anyway she told me how much money was due, apparently I have some money overdue but seeing as I can’t view my bill I have no way of disputing the charges! Even though I’ve canceled my Optus service, I should be able to login and view my bills, at least for 6 months after disconnecting. What if I needed them for tax reasons? If I’m missing 12 months worth of bills, I’d have to get customer service to reprint them, a total cost of $60! I’m going to get my supervisor’s permission to view them at work on Monday before I pay anything. The customer service rep was insisting on getting details on when I’ll make a payment for the overdue money, I said:

ME: “I’ll pay when I receive a bill”
REP: “If you don’t pay soon, you may be subject to financial services action”
ME: “What does that mean?” (knowing the answer already)
REP: “You may have your service barred”
ME: “But I just said I’ve ported out my number to Three”
REP: “Yes, that’s right”
ME: “So Optus is going to call Three and tell them to bar my mobile service, just because I haven’t paid my Optus bill?”

I’d take a smart Indian rep over a dumb Australian one anyday…

I’ve only had one problem since porting, which is that Optus customers can’t send MMS (picture messages) to me anymore. I can send them to myself and they work, and I can send them to other people (including Optus), but when someone on Optus sends one to me it sits in my inbox unread, and I can’t download the attachment. I get a “Download Error. Communication Failed” message.

I tried different handsets with the same error message. Tried 2 different Optus people, same error. Even tried different images, same error.

I called Three tech support, the rep was friendly enough but it was a little difficult to get her to understand the problem. Eventually she knew what I meant and realised it wasn’t something she could fix, so she logged a support case for me with their technicians. I figured this was what they’d have to do, I assumed something hasn’t completed with the port process. I guessed if I was porting to Three from Vodafone, I wouldn’t be able to receive MMS from Vodafone customers. She promised me a callback within 48 hours.

Sure enough, 2 days later I received a callback from them, but she said “unfortunately we haven’t received a response back from Telstra yet (they control the numbers), but we’re working on it and someone should contact you within the next few days”. Fair enough, it’s outside their control, but I’m thrilled they kept their promise and kept me in the loop!

And then today, on a SUNDAY, I receive two MMS messages come through, from two numbers I don’t recognise. The second MMS said “test mms from vodafone handset, reply ‘ok’ if received”. So I replied “ok”. I then received a phone call from a technician at Three (He was Australian, working on a sunday!!) and he said he had sent me 4 MMS. One from a Three mobile (successful), one from Vodafone (successful), one from Telstra and one from Optus. After the call I received one more MMS but the attachment wouldn’t download, so I’d assume that one came from an Optus mobile. The Telstra one didn’t turn up at all for some reason. He said they’re going to keep working on it and he’ll call me back when he has an update, but he’s probably going to have to get in touch with Telstra and Optus to fix what appears to be a porting problem.

If I said I was impressed with the way Three treats their customers, it would be a complete understatement. I didn’t have to get transferred once, the staff were knowledgeable and friendly, and most importantly their computer systems work!





John Howard vs Kevin Rudd – Waste of Paper?

16 10 2007

John Howard Mailout

(This photo is one of my own, feel free to share and repost if you wish, no link is required)





Shaun Micallef presents Newstopia

7 10 2007

Shaun Micallef

Hi all!

Just a quick post about Shaun Micallef’s new series “Newstopia”, which starts on SBS at 10pm on Wednesday.
There’s a great article about it here at The Age:
Micallef rewrites headlines with comedy Newstopia

Some of my favorite quotes:
“It’s strange to have a segment consisting entirely of American newsreaders mentioning our name,” says Shaun Micallef, anchor of upcoming comedy news program Newstopia, on SBS. “With Port Arthur there was almost this sense that we’ve made it; that we’re up there with any number of mass shootings across the world.”

This is pretty spot on, if something big happens they’ll not only cover the incident, but also the press coverage of the incident!

This perverse pride is not the only quirk of our TV news. There’s our tendency to laud disaster victims as heroes even before they’ve demonstrated courage. (“All you have to do is survive,” Micallef says). World news is crammed into a 90-second overview. And how many other countries devote half their bulletins to sport?

Isn’t it amazing how only 10 minutes of newsworthy events happen on the weekend around the entire world? And then at 6:10pm we have to hear about how some football player stubbed his toe and might miss a few games. Or 5 minutes of discussion about some guy’s groin…

It’s not a foul mouth or rampant political bias that polarises viewers. Few actually take umbrage to his jokes. It’s just that a lot a people – if letters to the editor are anything to go by – simply don’t get him. Every new foray prompts another flood of correspondence, all echoing the same refrain: what’s so funny about this guy? To which an equally large number respond: everything. (Micallef seems to inspire a rusted-on loyalty that other comedians only dream of.)Why? Well, his absurdist, Python-esque flourishes are a world away from the f-words and Frankston jokes of most Australian comics. He doesn’t even do stand-up. As producer Gary Reilly once put it, he’s a “come-to-me” comedian.

This is probably the best part of the article. He’s a genius, but his sense of humor is way out of what most people comprehend. You either get it or you don’t. Who else would start their brand new variety show by walking onto the stage, and then taking a look back at the series so far? (Youtube link)
Or who else would call their show “The Micallef Program”, then rename it to “The Micallef Programme” when people complain about the incorrect spelling of the show, then deliberately rename it “The Micallef Pogram” just to annoy those same people…
Who else would invite Tim Rogers on their show to promote his new CD, only to accuse him of plagiarism! (Youtube link)

I hope the country gives Newstopia the chance it deserves, we need more intellectual comedy in this country!





Psycho complains to City

18 09 2007

Local lunatic David Thompson complains to Charlotte, NC city council during a community access forum, which is conveniently captured on tape and broadcast live on the local community access channel. There aren’t enough tags to cover his rant against ice in the arena, rogue helicopter pilots, and “terrorist pussies”.





Carson City Council SMACK

18 09 2007

Watch this video of Carson Public Works Commission Chairman Jan Schaefer get smacked lightly at a Carson City Council meeting and totally overreact! Mayor Jim Dear wants Vera Robles Dewitt (assailant, and owner of Carson Bail Bonds) arrested!





Best Anti-Piracy Ad…Ever!

9 09 2007

Still feel like downloading illegal movies? Watch this…





100 of the World’s Strangest Laws

19 08 2007

Here is a list of the world’s most ridiculous laws… no wonder lawyers earn so much!

Some of my favorites:

  • In Vermont, women must obtain written permission from their husbands to wear false teeth.
  • In Florida, unmarried women who parachute on Sundays can be jailed
  • In Providence, Rhode Island, USA, it is still illegal for shop owners to sell toothpaste and toothbrushes to the same customer on a Sunday.
  • In Oklahoma, USA, it is still illegal to make faces at a dog, a crime that could result in a prison sentence.
  • In Texas, USA, criminals are still required to give their victims at least 24 hours oral or written notice giving details of the crime they are about to commit.
  • Until 1984 Belgians were made to choose their children’s names from a list of 1500 drawn up in the days of Napoleon.

Complete List

read more | digg story





Flowcharts!

19 08 2007

So much of life can be simplified with the use of a basic flowchart.

294168009_b25decaddf.jpg

90s_flowchart.png

And my favorite:

panflute-flowchart.gif





Why, That’s Delightful!

18 08 2007

Why, That’s Delightful!

The official blog of Graham Linehan, the genius behind “Father Ted”, “Black Books” and “The IT Crowd”!

Enjoy his unique perspective on the world around us.